You are required to notify us within 14 working days of parcel delivery for any return request. We will not process any claims lodged 14 days after the delivery date.
What defines Defective?
Dead On Arrival (DOA)
Manufacturing faults
Delivered items has major difference from ordered items
Clear defects or damage
Any item that, due to customer negligence and misuse, will not be accepted as a faulty item.
To lodge a claim:
If you are experiencing issues with your product, please send an email to our customer support team to lodge a claim. You are required to provide images or a short video clip of the damage, describe the problem precisely and provide evidence to support your claim.
You are responsible for following the instructions and advice given by the manufacturers.
Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
We will not accept any Change of Mind return for product that has been opened or used.
The buyer will be responsible for any shipping costs incurred.
The products must be in original and unworn condition. All product packaging, documentation, as well as accessories must be returned with the return products.
Once the goods are returned and have been deemed to be in the original condition, a refund will be issued for the purchase amount minus 20% restocking fee. Restocking can take up to 2 working days.
